Return Policy

Return & Refund Policy

Effective Date: July 24, 2026

Thank you for shopping with RashidGulf.Store. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Personal care or hygiene products that have been opened or used

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.

  • If the return is for any other reason (such as changing your mind), the customer is responsible for the return shipping costs.

Order Cancellation

Orders may be cancelled within 12 hours of placement. Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Store Name: RashidGulf.Store
Email: arabicdelaz@gmail.com

We aim to respond to all inquiries within 24–48 business hours.